![]() ![]() It turned out all I needed was a fuel delivery as my fuel gauge was broken so I didn't realize I had run out of gas! The tow driver said he had the auto parts back at the shop and my car was ready the next day. The check engine light wasn't on and I had an auto tune up recently so I thought I might just need a jumpstart or car battery replacement or some kind of fluid delivery but my husband thought it might be a more serious auto repair problem maybe with the auto electrical system? The driver from Highway 30 was helpful and very polite especially when he diagnosed the problem. Apparently not all tow truck companies offer 24 hour towing so I'm glad this company did! I didn't know what was wrong with my vehicle and my husband wasn't much help over the phone. I called Highway 30 for emergency towing and roadside assistance after my car broke down off the interstate on my way to Burley late at night. If I lived anywhere near Twin Falls I would have you maintain my vehicles. This is why your customer service exceeds great. You could have charged me an unreasonable amount of money, but you didn't. You didn't need to make the Maxima a priority, but you did. You could have balked at dealing with me since I was out of town, but you didn't. You weren't required to take them to 2 different motels, but you did. Oil change Tire rotation Brake service Battery service Electrical system service Suspension and steering maintenance Air conditioning Wiper blade. You weren't required to find them a hotel room, but you did. ![]() You could have been closed on Easter Sunday, but you weren't. You had the vehicle back on the road shortly after the part arrived. You then got them a better room the next night and had the part overnighted. You got the people in the vehicle a hotel room and then worked to locate a replacement part. Unfortunately, the belt tensioner was damaged by the technician that installed the belt. The alternator failed and you picked one up in town. I called on Easter Sunday and you towed the vehicle to Twin Falls. I was having my 2001 Nissan Maxima driven from Denver to Tacoma so it could be given to my son in the army. There is good customer service, there is great customer service and then there is yours and it surpasses the others by a lot.
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